Custodial Wallets

  • Funding Wallet

    Welcome to your new GlobaliD wallet!   In order to perform most actions with your GlobaliD Wallet, you'll first need to add funds.   Add Funds Tap the "Wallet" tab on ...

  • How does GlobaliD partner with Uphold?

    Uphold uses GlobaliD to sign up and login their customers. GlobaliD gives users complete control over their personal information and allows Uphold’s users to approve which organizat...

  • Uphold ID Verification Needs

    The GlobaliD wallet is powered by our wallet partner, Uphold.   Uphold is required to collect an SSN/ITIN for all U.S. persons in order to comply with federal and state laws, and i...

  • Incorrect PII on Wallet Setup

    If you enter enter your personal information, such as birthdate, incorrectly while setting up your GlobaliD Wallet, you may be unable to complete setup. In this case, please go thr...

  • GiD Wallet & Availability

    The GlobaliD wallet, powered by Uphold, is the world's first self-sovereign and private wallet that allows you to hold, convert and spend fiat and cryptocurrencies, equities, and ot...

  • Linking Uphold wallet

    If you already have an Uphold account, you must link it to your GlobaliD Wallet at time of set up. If you do not do this, and you instead create a new GlobaliD Wallet, both your ac...

  • Funds Availability

    If you deposit funds into your GlobaliD Wallet from a U.S. bank account via ACH, it may take up to seven (7) days days for the funds to settle in your GlobaliD Wallet. Note that the...

  • Deposits into your wallet

    Your issuing bank may decline credit or debit card deposits to Uphold and the GlobaliD Wallet. Here are a few things you can do: 1) Use another payment card to add funds. 2) Contact...

  • Deposit Limits

    Please refer to the Uphold support for deposit and withdrawal limits. 

  • Inability to withdraw or send funds from wallet

    You may not be able to send or withdraw funds for one of the following reasons: (1) You moved in funds from a US Bank account via ACH. Uphold restricts certain uses of ACH funds for...

  • Foreign transaction fee

    If you are located outside of the UK, you may be charged a foreign transaction fee when adding funds to your wallet via credit or debit card. This is because Uphold processes paymen...

  • Wallet is blocked or restricted

    Our wallet partner, Uphold, may suspend or restrict your account as a measure to protect you and your funds. In these instances, you should receive an email from Uphold informing yo...

  • Disconnecting an Uphold Wallet from GiD

    If you wish to disconnect your GlobaliD name from your Uphold account; you can perform this action in the Uphold account.   Log into Uphold Go to “Integrations” button Cli...

  • Uphold Business Account

    If you have an Uphold business account, you will not be able to connect it to your GlobaliD wallet. Please connect an Uphold personal account. If you have an Uphold personal account...

  • I already have an Uphold account. Can I still sign up for a GlobaliD wallet?

    If you already have an Uphold account, you must connect it when setting up the GlobaliD Wallet. Upon wallet setup, you'll be asked if you already have an Uphold account and will be ...

  • What is a Group wallet and how do I set it up?

    A Group Wallet allows Group Owners - those users who created a GlobaliD Group - to receive, hold and administer funds on behalf of the Group. Group Owners can hold, spend, convert a...

  • Accessing a group wallet

    To view and transact with your Group wallets, scroll through the wallet selector at the top of your Wallet screen.

  • Should I still get a GlobaliD wallet even if my region is not eligible for the XRP MastercardⓇ Debit Card?

    Yes. When the card will be available in your area, you will have your rewards tier reserved and will be among the first to know.