Troubleshooting

Glitches, bugs, fixes, we’ve got you covered on all things GlobaliD.

Account Access

  • Need to access or restore your GlobaliD?

    Have you forgotten your GlobaliD Key? Or are you looking to connect to your GlobaliD from a new device? Unlike a traditional app, GlobaliD doesn't use passwords. Most people have a ...

  • Restoring my account: it says I need to provide my universal name

    If you are having trouble restoring your account with the recovery key you saved, please check when you created your GlobaliD account. If your account was created before July 4, 202...

  • Forgot your username?

    GlobaliD uses Universal Namespace to register your username.  GlobaliD does not have access to customer data to retrieve the username you may have used, but you can check an open di...

  • Disable (revoke) a GlobaliD account

    You can revoke access to your GlobaliD account by uninstalling and re-installing the app. If you do this, you'll need to begin the onboarding process again. Before revoking your Glo...

Errors & Bugs

  • Errors & Bugs

    Thanks for being a part of our GlobaliD family! We apologize you received an error message. Please contact us and let us know what happened and feel free to provide us with screensh...