Troubleshooting

Glitches, bugs, fixes, we’ve got you covered on all things GlobaliD.

Profile Access

  • Need to access or restore your GlobaliD?

    Have you forgotten your GlobaliD Key? Or are you looking to connect to your GlobaliD from a new device? Unlike a traditional app, GlobaliD doesn't use passwords. Most people have a ...

  • Restoring my identity: it says I need to provide my universal name

    If you are having trouble restoring your identity with the recovery key you saved, please check when you set up your GlobaliD identity. If your identity was setup before July 4, 202...

  • Forgot your username?

    GlobaliD uses Universal Namespace to register your username.  GlobaliD does not have access to customer data to retrieve the username you may have used, but you can check an open di...

  • Disable (revoke) a GlobaliD identity

    You can revoke access to your GlobaliD identity by uninstalling and re-installing the app. If you do this, you'll need to begin the onboarding process again. Before revoking your Gl...

Errors & Bugs

  • Errors & Bugs

    Thanks for being a part of our GlobaliD family! We apologize you received an error message. Please contact us and let us know what happened and feel free to provide us with screensh...