Troubleshooting
Glitches, bugs, fixes, we’ve got you covered on all things GlobaliD.
Account Access
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Need to access or restore your GlobaliD?
Have you forgotten your GlobaliD Key? Or are you looking to connect to your GlobaliD from a new device? Unlike a traditional app, GlobaliD doesn't use passwords. Most people have a ...
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Forgot Password?
If you have forgotten your password you set up previously via the GlobaliD desktop app, please open this link here on a desktop browser, and it will take you to a login screen. Once...
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Forgot GlobaliD name?
GlobaliD does not have access to customer data to retrieve a username, but we have an open directory of users that you can search and see if you can figure out your GlobaliD that wa...
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Disable (revoke) a GlobaliD account
You can revoke access to your GlobaliD account by uninstalling and re-installing the app. If you do this, you'll need to begin the onboarding process again. Alternatively, you can a...
Errors & Bugs
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Errors & Bugs
Thanks for being a part of our GlobaliD family! We apologize you received an error message. Please contact us and let us know what happened and feel free to provide us with screensh...