Troubleshooting

Glitches, bugs, fixes, we’ve got you covered on all things GlobaliD.

Account Access

  • Need to access or restore your GlobaliD?

    Have you forgotten your GlobaliD Key? Or are you looking to connect to your GlobaliD from a new device? Unlike a traditional app, GlobaliD doesn't use passwords. Most people have a ...

  • Forgot Password?

    If you have forgotten your password you set up previously via the GlobaliD desktop app, please open this link here on a desktop browser, and it will take you to a login screen. Once...

  • Forgot GlobaliD name?

    GlobaliD does not have access to customer data to retrieve a username, but we have an open directory of users that you can search and see if you can figure out your GlobaliD that wa...

  • Disable (revoke) a GlobaliD account

    You can revoke access to your GlobaliD account by uninstalling and re-installing the app. If you do this, you'll need to begin the onboarding process again. Alternatively, you can a...

Errors & Bugs

  • Uphold Wallet Connection Error

    This is a bug that occurs if you originally created your Uphold account through GlobaliD by tapping the "Connect with GlobaliD" button on the Uphold signup page. We are working on a...

  • Errors & Bugs

    Thanks for being a part of our GlobaliD family! We apologize you received an error message. Please contact us and let us know what happened and feel free to provide us with screensh...

  • Ordering XRP Card Error Messages

    "When I try to view my XRP Card by tapping on "My Cards", nothing happens" Your card application may be under review by Uphold. Please contact cardsupport@uphold.com to complete the...