Have you forgotten your Universal Name?

GlobaliD helps you create an identity for a username you select in the beginning of onboarding process. This username is provided by Universal Namespace (UNS). You can bring your existing Universal Name or register a new one.

If you forgot your Universal Name, go to Universal Namespace (UNS) and "connect" using your phone number. Tap on the upper righthand icon to connect. Once you verify your phone number, UNS will show you your Universal Name.

Restore your GlobaliD with the recovery key?

Unlike a traditional app, GlobaliD doesn't use passwords. Most people have a randomly-generated recovery key (GlobaliD key) associated with their identity.

The easiest way to restore your identity is with the GlobaliD key. If you are still connected to your GlobaliD on another device: you can find your key by following the steps in our article, "GlobaliD key"

Restore via iCloud / Google

If you've set up iCloud recovery, choose the "Restore via iCloud" option.

You should receive an SMS text message to the phone number that you used to create your GlobaliD.

If you do not receive an SMS, try tapping the back button in the upper-left, then tapping "Restore via iCloud" again. If you still do not receive an SMS, you will not be able to connect your identity with this method. Please try another method in this article.

Next, you will be asked for your GlobaliD PIN. If you do not know your GlobaliD PIN, you will not be able to connect your identity with this method. Please try another method in this article.

If you see the error "failed to decrypt" that means your PIN was entered incorrectly. Please try again.

Are you still having trouble restoring your GlobaliD?

1. Choose the option "I need help restoring my identity."

2. Next, you should receive a 6-digit code to the phone number you used to sign up for GlobaliD.

3. Submit the code and your GiD details using this -->form<---.