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Account Management

Manage your digital identity alongside your GlobaliD name, Keys and Trustees.
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Your identity, your data. Tap into the perks of online identity ownership.
Wallet

Valuable information on wallets, payments, rewards, GlobaliD cards and more.
Troubleshooting

Glitches, bugs, fixes, we’ve got you covered on all things GlobaliD.
Messaging and Groups

Follow the conversation on messaging, Groups and all the features you enjoy.
Feature Requests

Help us shape the future of digital identity. ::break::You speak your mind, we listen.

Featured articles

Meaghan • February 08, 2022 21:28

Account Deletion

Part of GlobaliD's commitment to ensuring you control your identity means we allow you to delete your account at any time. This can be done for any or no reason at all.

To delete your account, there are multiple ways of achieving this.

Self Deletion:

Select the Settings icon on the top right.

Select Account Management
Under Account Management; you will find multiple options, please select: Request Account Deletion
Confirm your request of Account Deletion by Selecting Delete Account
Please enter your pin
You email client will launch with the appropriate information needed to send to GlobaliD for deletion
1. Should you not have an email client installed, you can always request a deletion through visiting care.global.id
Upon this request being sent you'll get a pop up stating the request has been sent
Once the process has been completed, you will receive an email from our Care team confirming the task is completed.
After your deletion has been completed, you can reclaim your GlobaliD if desired. You can see the history of your GlobaliD name by checking in the GlobaliD directory.

Additional means of deletion:

Visit care.global.id

In the top right corner select, Contact us
In the drop down select, Account Deletion
Fill in the required information
Submit request and you'll receive a ticket number for the deletion request for tracking
- If you have an ID on file, the team will require additional details to complete the request.
After our Care team receives the details, they will begin working on the request with our Deletion team. This process can take up to 4 business days to complete. We appreciate your patience while we work on this.
Once the process has been completed, you will receive an email from our Care team confirming the task is completed.
After your deletion has been completed, you can reclaim your GlobaliD if desired. You can see the history of your GlobaliD name by checking in the GlobaliD directory.

Send an email to support@global.id

In your email state that you wish to delete your account. The process can be sped up if you offer your username and phone number in the first email.
After you have sent the email, please wait for a response from our Care team. If you have an ID on file, the team will require additional details to complete the request.
After our Care team receives the details, they will begin working on the request with our Deletion team. This process can take up to 7-10 business days to complete. We appreciate your patience while we work on this.
Once the process has been completed, you will receive an email from our Care team confirming the task is completed.
After your deletion has been completed, you can reclaim your GlobaliD if desired. You can see the history of your GlobaliD name by checking in the GlobaliD directory.

Meaghan • November 08, 2021 15:59

Verification access, storage and types

GlobaliD does not verify your data itself. Please refer to each verification application details to see which vendor performs a given verification. The information you provide in your verification request is protected and provided directly to the verification agency using bank-grade encryption methods. Typically, it is the same vendors that already provide verification services to businesses you receive services from. Only the agency gets to see the verification you submitted to it, not even GlobaliD.

Once the verification request is successful, it is returned back to you so you can review the results. Only upon your approval, is the information added to your identity wallet and available for sharing with those you chose. You are always in control.

We work with several verification providers to bring you a continually growing list of useful verifications. We aim to remain neutral and allow you to choose which verifications meet your needs the best.

Meaghan • June 14, 2022 14:44

Removal of Uphold Wallet from GlobaliD

Building a more inclusive and equitable future

When we first launched the GlobaliD Wallet powered by Uphold back in June of 2020, the goal was clear. Our vision has always been that anyone, anywhere should be able to create and own their self-sovereign digital identity. And along with that identity, they should get a wallet, providing them access to basic financial services.

These are the bare necessities of anyone trying to operate in the modern world, and the release of the original GlobaliD Wallet was a huge step toward achieving that vision.

But there have also been limitations when it comes to wallet access, where users living in certain countries or states have not been able to participate in the full GlobaliD experience. This is no fault of Uphold, which continues to expand its services to more and more jurisdictions. Instead, it’s the nature of any custodial offering in a highly regulated space.

What we’ve learned over the last two years is that in order to truly achieve our vision, we need to transition to a non-custodial solution for the GlobaliD Wallet. That way, anyone who creates an identity with GlobaliD can get a non-custodial GlobaliD Wallet.

Beyond access, moving to a non-custodial solution gives us more control over our own destiny with exciting prospects for new products and features—including debit card programs. It also means our users will be able to own and control their money along with their identity, furthering our mission toward building a more self-sovereign future.

So what will these changes look like?

Effective July 15th, 2022, the GlobaliD wallet powered by Uphold will no longer be available.

What does this mean for Globalid Wallet holders?

Effective July 15, 2022, you will need to access your wallet directly through Uphold rather than GlobaliD. Rest assured, the contents of your wallet won’t change.

On July 15, 2022, the GlobaliD Wallet powered by Uphold will be removed from the GlobaliD app.
GlobaliD Wallet users will still be able to access their wallet through Uphold’s website and app.
If you don't have separate login credentials with Uphold, use the email address associated with your GlobaliD to login to Uphold using the "forgot password" flow to establish a password there.

The new non-custodial GlobaliD Wallet will soft launch in the near future—stay tuned.

This is still a work in progress and will be a staggered release so stay tuned, but this will be a pivotal step towards achieving our vision of providing anyone, anywhere with an identity and a wallet.

Debit card programs tied to the custodial GlobaliD Wallet including the GlobaliD and XRP Mastercard® Debit Card will cease operation on July 15, 2022.

As both of these debit cards are tied to the custodial GlobaliD Wallet powered by Uphold, they will also cease operation on July 15, 2022.
We have plans for future card programs, but it’s too early to discuss those details at this time.
XRP Rewards will be ending along with the debit card program. Your XRP Rewards will continue to accumulate through July 15 and will be available in your Uphold account after the card program ends.

The XRP Army Group on GlobaliD will live on.

Despite the XRP Card program ending, we will continue to support the XRP Army Group on GlobaliD.
As a core group of early adopters on the platform that have made a huge contribution to GlobaliD’s ongoing success, we will continue to engage with the XRP Army Group. Group members will receive exclusive early access to new products and features such as the new non-custodial GlobaliD Wallet and potential future card and rewards programs.

In the coming weeks we will be announcing and releasing new tools, like our aforementioned non-custodial wallet as well as new privacy-preserving ways for people to use their identity. If you’d like to stay up to date on these and future card releases, subscribe to our GlobaliD Insider newsletter.

If you have more questions about this change, your wallet, or your card, you can refer to the FAQ below. If you have additional questions, please reach out to our Customer Care team.

Frequently Asked Questions

Why is this happening?

Over the last two years we’ve learned that in order to truly achieve our vision of self-sovereign identity and inclusive finance, we need to transition to a non-custodial solution for the GlobaliD Wallet. The initial non-custodial solution will not support a card program at launch.

What happens to my funds in my wallet?

Your funds are safe. You will be able to access them directly through the Uphold mobile or web application. You will not be able to access them via GlobaliD after July 15th.

What happens to my rewards?

All of your paid-out rewards will be accessible via Uphold in the Portfolio section. Click the dropdown next to “XRP” and you will see “Reward - XRP.”

What happens to the money that was funding my card?

All of your funds will still be available through Uphold in the Portfolio section.

What do I do with my card?

The card will stop working on July 15th, 2022. After that point, you will no longer be able to use it to make payments or collect new rewards and are free to dispose of the card if you wish to do so.

How do I access my Uphold account?

From the Uphold website, you can log in with the email address you registered with GlobaliD. If you don’t have a password, click on “Forgot password?” and proceed with Uphold’s password recovery flow to create a password. You will now be able to access your Uphold account with your email and password.

How do I use my Uphold wallet?

Please visit the Uphold help center to learn more about your Uphold wallet and account.

Do I need to do anything to disconnect the XRP card or close it?

No. After July 15th the card will automatically deactivate.

Will GlobaliD support a card program in the future?

We are looking into different ways to support card programs on the new non-custodial GlobaliD Wallet, but there are currently no short-term plans to start supporting this feature. If you’d like to stay up to date on product updates and future card releases, subscribe to our GlobaliD Insider newsletter.

Meaghan • November 02, 2021 16:02

Need to access or restore your GlobaliD?

Have you forgotten your GlobaliD Key? Or are you looking to connect to your GlobaliD from a new device? Unlike a traditional app, GlobaliD doesn't use passwords. Most people have a randomly-generated recovery key associated with their account.

On your mobile device, follow the steps below to connect to your GlobaliD:

First, download the GlobaliD app from Apple's App Store or the Google Play Store.

Next, launch the app and choose "I have a GlobaliD already."

Now, enter your GlobaliD name.

If you do not remember your GlobaliD name or see the error "this GlobaliD name does not exist," Please check the global directory found here.

Now, you should see a list of options to access your account.

Many of these options will not work for you unless you set them up previously.

If you have your GlobaliD recovery key written down somewhere, you will want to choose "Enter GlobaliD key."

If not, iOS users will want to choose "Restore via iCloud" just in case they saved their recovery key to iCloud.

Enter GlobaliD key

Most members will want to try this option first.

Your GlobaliD key is a long sequence of random numbers and letters. Enter this key on the next screen to connect your GlobaliD.

If you are still connected to your GlobaliD on another device: you can find your key by following the steps in our article, "Where can I find my GlobaliD key?"

Enter recovery phrase

Most GlobaliD members do not have a recovery phrase (a collection of 12 random words in a specific order).

If you do, you may choose "Enter recovery phrase" to connect your GlobaliD.

Make sure you type each word in the correct order.

Restore via iCloud / Google

If you've set up iCloud recovery, choose the "Restore via iCloud" option.

You should receive an SMS text message to the phone number that you used to create your GlobaliD.

If you do not receive an SMS, try tapping the back button in the upper-left, then tapping "Restore via iCloud" again. If you still do not receive an SMS, you will not be able to connect your account with this method. Please try another method in this article.

Next, you will be asked for your GlobaliD PIN. If you do not know your GlobaliD PIN, you will not be able to connect your account with this method. Please try another method in this article.

If you see the error "failed to decrypt" that means your PIN was entered incorrectly. Please try again.

Restore via trustee

Most GlobaliD members do not have trustees set up, and will not be able to use this feature.

If you'd like to learn more about trustees, please see "How do I setup my Trustees."

Are you still having trouble connecting your GlobaliD?

1. Choose the option "I need help restoring my account."

2. Next, you should receive a 6-digit code to the phone number you used to sign up for GlobaliD.

3. Submit the code and your GiD details using this form.

Joe • November 09, 2021 19:22

Sending a message

There are two ways to send a message to a user or multiple users:

Select the Home screen and tap on the “New message" button (blue, bottom right)
Select the People screen and search for a specific user, open the user details menu and select “Send message” option
Tap “Send message” button on user’s profile

Joe • November 09, 2021 18:54

Groups overview

A GlobaliD Group can be 'Open', 'Closed' or 'Moderated', which has implications on who has the ability to join the Group.

An 'Open' Group is open for anyone to join.

A 'Closed' Group is invite-only, so in order to be admitted a member must receive an invite from a Group owner or admin.

For a 'Moderated' Group, members can apply to join the group, but their membership application has to be approved by the group's owner before they become members.

Joining a Group

You can join a Group from the GlobaliD Mobile app or Web app.

Regardless of the type of Group, it's always optional whether you want to share your membership to a group publicly or remain hidden.

While joining, if you select to keep your membership hidden, you will still be a complete member of the Group but your membership will be hidden to others.

Similarly, a Group Owner can choose to have the entire membership list for a Group to be hidden, in order to protect the privacy of its members.

The Group Owner or Admin can change this in Group Settings on the Global.iD Web App.

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Account Management

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Troubleshooting

Messaging and Groups

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Featured articles

Account Deletion

Verification access, storage and types

Removal of Uphold Wallet from GlobaliD

Need to access or restore your GlobaliD?

Enter GlobaliD key

Enter recovery phrase

Restore via iCloud / Google

Restore via trustee

Are you still having trouble connecting your GlobaliD?

Sending a message

Groups overview

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Featured articles

Account Deletion

Verification access, storage and types

Removal of Uphold Wallet from GlobaliD

Need to access or restore your GlobaliD?

Enter GlobaliD key

Enter recovery phrase

Restore via iCloud / Google

Restore via trustee

Are you still having trouble connecting your GlobaliD?

Sending a message

Groups overview

Categories

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