If you already have an Uphold account, you must link it to your GlobaliD Wallet at time of set up. If you do not do this, and you instead create a new GlobaliD Wallet, both your accounts may be frozen as Uphold permits only one account per individual.
To link your Uphold account in GlobaliD, tap "I already have an Uphold account" when setting up your GlobaliD Wallet. You will see a pop-up where you can enter your Uphold username and password, to connect your account.
If this process takes too long or freezes, please exit the flow and try again. If, after trying again, you are unable to link your account, please contact Suppot@Global.id